Return Policy

Cancellation and Refund Policy
Effective Date: June 17, 2025

At Stolis Creation, we aim to provide a smooth and transparent shopping experience. Please read our policy below to understand how cancellations, returns, and refunds are handled.

1. Order Cancellation

• You may cancel your order before it is shipped.

• To request a cancellation, please contact us at support@stoliscreation.in or call us at +91 89812 93730 with your order number.

• Once the order has been dispatched, it cannot be cancelled.

2. Returns and Replacements

We accept returns or replacements only in the following cases:

• You received a wrong item.

• The product was damaged or defective upon arrival.

• You received an incomplete shipment.

Conditions:

• You must notify us within 48 hours of delivery via email or phone.

• Items must be unused, unworn, and returned in their original packaging.

• You may be required to send photos of the item and packaging for verification.

• Once the return is approved, we will arrange a reverse pickup if serviceable by our courier partner (Shiprocket). Otherwise, we will guide you on how to return the item.

3. Refunds

• Refunds are issued only after the returned item is received and inspected.

• Refunds will be made to your original method of payment within 7–10 business days of approval.

• In some cases, we may offer store credit or replacement instead of a monetary refund.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized jewelry

• Items purchased during sales or promotional events

• Products that have been used, altered, or damaged by the customer

5. Contact for Support

For cancellation, return, or refund assistance, please contact:
Email: support@stoliscreation.in or sales@stoliscreation.in
Phone: +91 89812 93730
Hours: Monday to Saturday, 10:00 AM to 6:00 PM

We reserve the right to update this policy at any time. Please check this page periodically for changes.